Homeless Response Team Manager

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Ask any of our clients why MMP Consultancy is their first choice and you’ll get the same answer: Trust. We’re trusted because all of our consultants have such a depth of knowledge. Because we prize long-term relationships over short-term quick wins. Because we reliably deliver quality, even when reacting fast and no matter the scale of the challenge. Because our relationship is valued and personal. And because we are seen as true partners who add value, an extension of your team, dependable people who really

We are thrilled to represent a leading housing association in London in its search for a dedicated ASB Officer. This is a unique opportunity for an experienced housing professional with a strong background in addressing antisocial behaviour.

Our client, place their customers at the forefront of everything they do. They are seeking an ambitious, confident, and assertive ASB Officer to join them in positively impacting how they deliver their services to their valued customers.

Responsibilities:
* Lead investigations into tenancy fraud and manage high-level ASB cases across general needs, leasehold, and Care & Support homes.
* Ensure accurate calculation, construction, and issuance of all service charges, including annual revenue charges and major works charges for properties.
* Maintain up-to-date, accurate databases and mapping for rent and service charge calculations.
* Maximise income for the service and organisation by optimising cost capture during service charge calculations.
* Guarantee the accuracy of charges and assist in resolving disputes and queries, including First Tier Tribunal (Property Chamber) work.
* Reconcile invoices and actualise end-of-year accounts, both financial and calendar year.
* Provide excellent, customer-focused professional service to residents and clients, ensuring compliance with legal landlord/freeholder obligations.
* Deal directly with customers, responding to inquiries via phone and email, and attending residents' meetings regarding rents and service charges.
* Build strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators.
* Assist Local Housing Managers with regular ASB case reviews and support victims in sustaining their tenancies.

What You Need to Succeed:
* Demonstrate the ability to remain calm in challenging situations.
* Attention to detail is essential, particularly when gathering evidence and preparing witness statements.
* Effective communication skills are vital, especially when engaging in honest and open conversations in sensitive situations, such as addressing tenancy fraud, supporting victims, and addressing ASB perpetrators.
* Extensive experience in ASB case management and a solid working knowledge of ASB legislation and tools used to combat ASB in a social housing setting.
* Prior experience in dealing with complex casework, gathering evidence, and attending court proceedings is highly beneficial.

We are excited to be working with a leading housing association in London to find a dedicated Service Charge Analyst to join their team. Our client are committed to creating homes and providing support that truly makes a difference in people's lives. With a range of services catering to various housing, care, and support needs, they focus on building homes, communities, and support networks that stand the test of time.

As a Service Charge Analyst, you will play a crucial role in ensuring accurate and efficient calculation and issuance of service charges for our properties. You will work collaboratively within a dynamic team and contribute to maintaining a high standard of customer service for our residents.

Key Responsibilities:
* Accurately calculate and construct service charges for properties, including both annual revenue charges and major works charges.
* Maintain up-to-date and accurate databases and mapping for rent and service charge calculations.
* Maximize income by ensuring optimal cost capture during service charge calculations.
* Ensure accuracy of charges, assist in dispute resolution, and attend First Tier Tribunal (Property Chamber) when necessary.
* Reconcile invoices and finalize end-of-year accounts.
* Provide professional customer service to residents, ensuring all legal obligations are met.
* Address customer inquiries and attend residents meetings regarding rents and service charges.

Required Skills and Experience:
* Proficient in Excel with strong numeric data analysis skills.
* Excellent verbal and written communication skills.
* Ability to empathize with residents and effectively convey complex messages.
* Strong stakeholder management skills, both internal and external.
* Desirable: Experience with service charges and property management.
* Desirable: Knowledge of leases, tenancies, legislation, and case law related to service charges and rents.

MMP Consultancy are looking for a Head of HR to join a fantastic Local Authority based in East London on a Temporary Basis.

Responsibilities:
* Lead and develop the HR Advice and Consultancy team to provide high quality and consistent advice on the application of HR policy and procedures.
* Establish and maintain the Council's approach to resolution, ensuring assessment of all employment cases (grievance, bullying and harassment, conduct) to determine the appropriate route for resolution, including mediation.
* Develop and maintain toolkits (e.g., guidance, flow charts, template letters) to enable managers to carry out their people management responsibilities.
* Act as a key member of the HR&OD Leadership Team, driving cultural change and new ways of working and representing and promoting the reputation of the service within the Council.
* Manage the performance and development of the HR Advice and Consultancy team to ensure managers and employees receive consistent and up to date advice, in a way that positively influences the employee's experience.
* Lead the delivery of a professional advice and consultancy service that meets strategic objectives, and includes employee relations, organisational change, and TUPE.
* Maintain a centralised case management solution to monitor and analyse all employee related casework.
* Establish good practice methodologies for all types of casework, providing coaching and support to ensure that cases are consistently and appropriately managed.
* Provide managers with the skills and knowledge to manage people in accordance with our core people management policies, e.g., through the creation and delivery of workshops, coaching and other initiatives.

Qualifications:
* MCIPD, or equivalent