Sample job

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Ask any of our clients why MMP Consultancy is their first choice and you’ll get the same answer: Trust. We’re trusted because all of our consultants have such a depth of knowledge. Because we prize long-term relationships over short-term quick wins. Because we reliably deliver quality, even when reacting fast and no matter the scale of the challenge. Because our relationship is valued and personal. And because we are seen as true partners who add value, an extension of your team, dependable people who really

We are thrilled to represent a leading housing association in London in its search for a dedicated ASB Officer. This is a unique opportunity for an experienced housing professional with a strong background in addressing antisocial behaviour.

Our client, place their customers at the forefront of everything they do. They are seeking an ambitious, confident, and assertive ASB Officer to join them in positively impacting how they deliver their services to their valued customers.

Responsibilities:
* Lead investigations into tenancy fraud and manage high-level ASB cases across general needs, leasehold, and Care & Support homes.
* Ensure accurate calculation, construction, and issuance of all service charges, including annual revenue charges and major works charges for properties.
* Maintain up-to-date, accurate databases and mapping for rent and service charge calculations.
* Maximise income for the service and organisation by optimising cost capture during service charge calculations.
* Guarantee the accuracy of charges and assist in resolving disputes and queries, including First Tier Tribunal (Property Chamber) work.
* Reconcile invoices and actualise end-of-year accounts, both financial and calendar year.
* Provide excellent, customer-focused professional service to residents and clients, ensuring compliance with legal landlord/freeholder obligations.
* Deal directly with customers, responding to inquiries via phone and email, and attending residents' meetings regarding rents and service charges.
* Build strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators.
* Assist Local Housing Managers with regular ASB case reviews and support victims in sustaining their tenancies.

What You Need to Succeed:
* Demonstrate the ability to remain calm in challenging situations.
* Attention to detail is essential, particularly when gathering evidence and preparing witness statements.
* Effective communication skills are vital, especially when engaging in honest and open conversations in sensitive situations, such as addressing tenancy fraud, supporting victims, and addressing ASB perpetrators.
* Extensive experience in ASB case management and a solid working knowledge of ASB legislation and tools used to combat ASB in a social housing setting.
* Prior experience in dealing with complex casework, gathering evidence, and attending court proceedings is highly beneficial.

MMP Consultancy currently have an opportunity for a Project Surveyor (Major Projects) to join a local authority based in Bristol.

This will be a 12 month interim position with the option to be extended paying £40 P/H Umbrella.

The Role:

• To manage, take responsibility and be accountable for one or more construction projects, work programmes and/or professional surveying services across the City, either individually or as part of a team, to carry out repairs and/or improvements to the Council's stock of dwellings, buildings and land, ensuring that work carried out is of the highest quality, with appropriate design and materials and achieves value for money. To take ownership, be responsible and accountable for all aspects of the assigned project(s), programme or service from end-to-end and, in particular, to champion the experience of the customer in order to maximise customer satisfaction. Projects or Programmes may include:

• New Build programme, External Wall insulation cladding (EWI), Land appraisal, Conversions and extensions, Fire Safety, Demolition, Paint programme, Roofing, Windows, Heating, Electrical Re-wires, Kitchen Replacements, Laundry refurbishments. Bathrooms, Land appraisal, Building inspection/condition surveys, Party Wall Act notifications, boundary dispute resolution and environmental improvements projects.

Job Purpose:

1. Evaluate, specify and carry out repairs, condition/improvements surveys/inspections of dwellings, buildings and land, as directed. Assess and diagnose defects. Specify appropriate remedial work and schedule work in consultation with the client, customer and other stakeholders. Specify, measure and order materials, equipment and joinery. Tender works and, order work through the Council's IT systems.

All works Project Managed by: Producing programme and project reports, initiating and updating project documentation, project appraisal and quality assurance, contract administration and monitoring progress/quality on site.

Fulfil the role of Project Manager, Supervisor, Contract Administrator, Clerk of Works as may be required by NEC Engineering and Construction Contract /JCT(Joint Contracts Tribunal) contracts respectively and delivery of all technical elements of allocated projects/programmes including:-

• Site inspections, surveys and reports on work in progress.
• Drawings, specifications, contract documentation and schedules of work
• Tender the works, evaluate tenders and report results to the manager to award the contract.
• Produce Highlight Reports, Risk Logs on work in progress and at completion.
• Surveys and technical reports including feasibility studies & site appraisals
• Making Building Regulation, Planning and other statutory applications.
• Certifying payments.
• Updating job records.
• Advise on forms of building contracts and consultant's agreements.
• Liaise with Procurement and Legal for appointment of contractors and consultants
• Assist in the preparation of reports to Boards or Committees
• Issue Party Wall Act Notices, advice and guidance to private owners
• Liaise with Right to Buy to issue statutory Leaseholder Notices.
• Maintain an up to date knowledge of changes in construction policy, legislation, innovation and best practice on all areas relevant to construction programmes.
• Detail and specify works for in-house teams, highlight dependencies in preparation for scheduling work.
• Responsible for incorporating low energy/sustainable construction principles into projects

2. Fulfil all responsibilities and duties as required under Health and Safety Regulations. Advise Clients to appoint a CDMC for notifiable projects, and ensure Contractors and/or competent persons meet their statutory responsibilities in the safe management of works on site. Ensure that the H&S Executive 'F10' (Notification of a Construction project form) and all relevant H&S documents and signage are in place. Actively promote a positive H&S culture at all construction sites or places of work.

3. Take the lead and liaise with the Line Manager, stakeholders and other parties to create and maintain a collaborative approach to achieve efficient delivery of the programme procurement, dependencies on other projects/programmes, optimising use of resources. Arrange, chair and attend project meetings as required. Drive forward improvements from lessons learned.

4. Responsible for maintaining excellent levels of communication with customers from end to end of the service project or programme. Use imagination and innovation to deliver all forms of media to communicate purpose, progress and outcomes. Champion liaison and customer involvement at all levels. Conduct consultation exercises to enable customer choice, preferences etc. related to project or programme. Arrange, attend and chair consultation events.
5. Ensure contractor and in-house performance is maintained to a high standard of delivery, and customer and stakeholder satisfaction maintained, through the regular monitoring of project targets. Identify and effectively manage any day-to-day performance issues, referring persistent failures, lesson learnt and development issues to the manager.

We are excited to be working with a leading housing association in London to find a dedicated Service Charge Analyst to join their team. Our client are committed to creating homes and providing support that truly makes a difference in people's lives. With a range of services catering to various housing, care, and support needs, they focus on building homes, communities, and support networks that stand the test of time.

As a Service Charge Analyst, you will play a crucial role in ensuring accurate and efficient calculation and issuance of service charges for our properties. You will work collaboratively within a dynamic team and contribute to maintaining a high standard of customer service for our residents.

Key Responsibilities:
* Accurately calculate and construct service charges for properties, including both annual revenue charges and major works charges.
* Maintain up-to-date and accurate databases and mapping for rent and service charge calculations.
* Maximize income by ensuring optimal cost capture during service charge calculations.
* Ensure accuracy of charges, assist in dispute resolution, and attend First Tier Tribunal (Property Chamber) when necessary.
* Reconcile invoices and finalize end-of-year accounts.
* Provide professional customer service to residents, ensuring all legal obligations are met.
* Address customer inquiries and attend residents meetings regarding rents and service charges.

Required Skills and Experience:
* Proficient in Excel with strong numeric data analysis skills.
* Excellent verbal and written communication skills.
* Ability to empathize with residents and effectively convey complex messages.
* Strong stakeholder management skills, both internal and external.
* Desirable: Experience with service charges and property management.
* Desirable: Knowledge of leases, tenancies, legislation, and case law related to service charges and rents.

MMP Consultancy currently have an opportunity for a Voids Surveyor to join a Local Authority based in Central London

This will be an interim position paying £316.50 P/Day Umbrella on a 6-9 Month contract.

Job Purpose:

• Conducting safety inspections on void council properties
• Reviewing plans and visiting sites before and during void works
• Carrying out thorough property inspections once works are complete
• Collaborating closely with contractors, planners and stakeholders
• Staying up to date on industry standards and regulations
• Ensuring health and safety compliance and risk management
• Managing procurement processes and overseeing contractors
• Hybrid working pattern
• Reporting to the Senior Investment Manager

Skills

• Expert knowledge of building codes, regulations and inspection standards
• Strong communication and stakeholder management abilities
• Meticulous attention to detail during inspections
• Ability to identify risks, defects and areas of non-compliance
• Organisational skills to manage multiple projects and priorities

Title: Voids Surveyor

Salary: £316.50 P/Day Umbrella

Location: Central London