Head of HR

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VMMP Consultancy are looking to recruit a Resident Liaison Officer on a ongoing contract based in East London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Government in a Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work pro actively and independently to deliver on tight time scales

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Ask any of our clients why MMP Consultancy is their first choice and you’ll get the same answer: Trust. We’re trusted because all of our consultants have such a depth of knowledge. Because we prize long-term relationships over short-term quick wins. Because we reliably deliver quality, even when reacting fast and no matter the scale of the challenge. Because our relationship is valued and personal. And because we are seen as true partners who add value, an extension of your team, dependable people who really

We are thrilled to represent a leading housing association in London in its search for a dedicated ASB Officer. This is a unique opportunity for an experienced housing professional with a strong background in addressing antisocial behaviour.

Our client, place their customers at the forefront of everything they do. They are seeking an ambitious, confident, and assertive ASB Officer to join them in positively impacting how they deliver their services to their valued customers.

Responsibilities:
* Lead investigations into tenancy fraud and manage high-level ASB cases across general needs, leasehold, and Care & Support homes.
* Ensure accurate calculation, construction, and issuance of all service charges, including annual revenue charges and major works charges for properties.
* Maintain up-to-date, accurate databases and mapping for rent and service charge calculations.
* Maximise income for the service and organisation by optimising cost capture during service charge calculations.
* Guarantee the accuracy of charges and assist in resolving disputes and queries, including First Tier Tribunal (Property Chamber) work.
* Reconcile invoices and actualise end-of-year accounts, both financial and calendar year.
* Provide excellent, customer-focused professional service to residents and clients, ensuring compliance with legal landlord/freeholder obligations.
* Deal directly with customers, responding to inquiries via phone and email, and attending residents' meetings regarding rents and service charges.
* Build strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators.
* Assist Local Housing Managers with regular ASB case reviews and support victims in sustaining their tenancies.

What You Need to Succeed:
* Demonstrate the ability to remain calm in challenging situations.
* Attention to detail is essential, particularly when gathering evidence and preparing witness statements.
* Effective communication skills are vital, especially when engaging in honest and open conversations in sensitive situations, such as addressing tenancy fraud, supporting victims, and addressing ASB perpetrators.
* Extensive experience in ASB case management and a solid working knowledge of ASB legislation and tools used to combat ASB in a social housing setting.
* Prior experience in dealing with complex casework, gathering evidence, and attending court proceedings is highly beneficial.

We are excited to be working with a leading housing association in London to find a dedicated Service Charge Analyst to join their team. Our client are committed to creating homes and providing support that truly makes a difference in people's lives. With a range of services catering to various housing, care, and support needs, they focus on building homes, communities, and support networks that stand the test of time.

As a Service Charge Analyst, you will play a crucial role in ensuring accurate and efficient calculation and issuance of service charges for our properties. You will work collaboratively within a dynamic team and contribute to maintaining a high standard of customer service for our residents.

Key Responsibilities:
* Accurately calculate and construct service charges for properties, including both annual revenue charges and major works charges.
* Maintain up-to-date and accurate databases and mapping for rent and service charge calculations.
* Maximize income by ensuring optimal cost capture during service charge calculations.
* Ensure accuracy of charges, assist in dispute resolution, and attend First Tier Tribunal (Property Chamber) when necessary.
* Reconcile invoices and finalize end-of-year accounts.
* Provide professional customer service to residents, ensuring all legal obligations are met.
* Address customer inquiries and attend residents meetings regarding rents and service charges.

Required Skills and Experience:
* Proficient in Excel with strong numeric data analysis skills.
* Excellent verbal and written communication skills.
* Ability to empathize with residents and effectively convey complex messages.
* Strong stakeholder management skills, both internal and external.
* Desirable: Experience with service charges and property management.
* Desirable: Knowledge of leases, tenancies, legislation, and case law related to service charges and rents.