Contracts Administrator

MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent.

Responsibilities:

• Tenancy and Estate Management - of a given patch including supporting team and providing cover where there is a need.
• Visiting residents at home to discuss and progress tenancy related issues.
• Making necessary referrals for support or additional help.
• Identifying concerns for welfare and making necessary safeguarding referrals
• Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ
• Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to s over to fully assured tenancies .
• Estate and block inspections .
• Working with other departments to obtain access and enforce tenancy conditions where required.
• Working with partner agencies to achieve joined up solutions
• Investigate reports of of low level ASB in line with our community safety policy, .
• Updating our ICT systems with accurate notes of contact had and progression case management workflows

Requirements:

• Required qualifications/skills (e.g. Power BI, CIPD, Youth Work)
• Experience of tenancy and estate management
• Experience of working with vulnerable residents with complex needs.
• Evidence of excellent customer service skills
• Team player
• Positive attitude and solution focused

MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London

Main Responsibilities:

• Accurately input overdue jobs and completed tasks into relevant systems.
• Ensure records are updated with completion details.
• Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
• Reach out to tenants via phone and email to schedule and confirm repair appointments.
• Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
• Handle repair requests and log them into the appropriate systems.
• Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
• Record updates and maintain accurate reports on ongoing repairs.
• Organise and respond to incoming emails related to repairs and maintenance inquiries.
• Deal with Public Buildings, fire stations, libraries, schools, day centers
• Be able to take the instruction from client and process job on the system and get the job out
• Deal with incoming emails, phone calls from clients/sites
• Processing of daily timesheets and holiday forms
• Running reports from the system
• Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.

Experience Required:

• Experience in working in a responsive repair's environment.
• Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
• Experience in coordinating and following up on work programmes.
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.

MMP Consultancy are working with a fantastic organisation to recruit a Client Liaison Officer to join them on a part time basis in Hampshire.

Key Responsibilities:

• Set, coordinate, track, and ensure completion of, actions with Estate Services, Asset Service.
• Maximise income, and reduce debt, in defined customer areas.
• Deliver an amazing lettings service which leaves customers feeling satisfied.
• Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
• Complete Health & Safety and compliance actions e.g. FRAs.
• Use data to monitor own performance and that of others, taking action to improve as

necessary.

• Manage budget and remain within budget.
• Manage workload.
• Service appointments booked by customers directly.
• Organise and plan customer visits that respond to customer requests.
• Complete regular estate inspections and take any necessary action to achieve quality
• Attend and present cases at court and evictions.
• Be the primary contact for local stakeholders e.g. residents associations, Local Authority

Services, police etc.

• Maintain accurate and detailed customer records on the systems.

Requirements:

• Excellent customer service delivery, demonstrating good communication
• Highly selfmotivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work 'on the go' using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions.
• Ability to work with IT systems
• Experience of working in the housing or property sector.
• Knowledge of regulatory legislation for social housing.

MMP Consultancy are currently seeking an experienced Payroll Manager on a permanent basis, in East London/Essex.

This is a critical role within the business, responsible for managing the full payroll function for a diverse workforce including site‑based operatives, subcontractors, and office staff.

The role suits a proactive payroll professional with experience in the construction sector who is comfortable working in a fast‑paced, deadline‑driven environment.

Key Responsibilities:

• Manage end‑to‑end weekly and monthly payroll for a multi‑site construction workforce
• Ensure accurate and timely payroll processing in line with HMRC legislation and company deadlines
• Administer PAYE, National Insurance, pensions (auto‑enrolment), SSP, SMP, holiday pay, and deductions
• Manage CIS payroll and liaise with subcontractors to ensure compliance
• Act as the main point of contact for all payroll‑related queries
• Maintain and update employee payroll records within payroll and HR systems
• Produce payroll reports for Finance and senior management
• Reconcile payroll data and support month‑end and year‑end processes
• Ensure compliance with statutory requirements including RTI submissions, P60s and P11Ds
• Keep up to date with payroll legislation and implement changes accordingly
• Support internal and external audits
• Identify opportunities for process improvements and increased efficiency

Skills & Experience Required:

• Proven experience in a Payroll Manager or Senior Payroll role
• Previous experience in construction or a contractor‑led environment essential
• Strong knowledge of UK payroll legislation and HMRC compliance
• Experience managing weekly payrolls and CIS subcontractors
• Confident payroll systems user with strong Excel skills
• Highly organised with excellent attention to detail
• Able to work under pressure and meet strict deadlines
• Strong communication skills with the ability to build effective working relationships

An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis.

Salary: £41,000 Per Annum

The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages.

The Service Charge & Rent Officer will work closely with internal teams, residents, and
contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service.

Duties:

• Issue the annual rent and charges with regulatory requirements, and best practice.
• Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
• Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.
• Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned
• Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
• Calculate and issue annual sinking fund statements.
• Set service charges for new developments, ensuring sinking funds set where required.
• Calculate freeholders' estate-based charges are billed in line with the transfer and deeds.
• Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules.
• Accurately apply of rents and service charges to accounts and on relet.
• Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA)

Experience Required:

• Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.
• Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
• Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
• Understanding of welfare benefits.

An exciting opportunity has arisen for an experienced Service Charges & Rents Manager to work with a Housing Provider based in Norfolk on a Permanent basis.

Salary: £49,680 Per Annum

The Service Charge & Rents Manager is operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages.

The Service Charge & Rents Manager will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service

Duties:

• Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association's portfolio, ensuring accuracy and transparency.
• Monitor service charge income and expenditure, ensuring that costs are within budget and that service charge forecasts are updated regularly.
• Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to Residents Coach and mentor future leaders, promoting a culture of empowerment and accountability.
• Create a culture of creativity, innovation and problem solving with all team members.
• Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy.
• Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working.
• Deputise for the Director of Tenant Services as required.
• Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
• Ensure the timely and accurate billing of service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.
• Oversee the accurate calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned.
• Issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
• Calculate and issue annual sinking fund statements.
• Oversee the setting of service charges and set service charges for complex new developments, ensuring sinking funds set where required.
• Ensure that freeholders with estate-based charges are billed in line with the transfers and deeds.
• Ensure the utility billing is issued as per the agreements and in line with new regulations and Ofgem rules.
• Ensure the accurate application of rents and service charges to accounts and on relet

Experience Required:

• Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.
• In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
• Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
• Understanding of welfare benefits.
• Extensive experience in operational management and leading a customer facing team.
• A track record of customer excellence and performance against KPI's
• Experience of change management and being and subject matter expert for changes in software and systems.